Ability to effectively prioritize work time to ensure efficiency.

Previous experience in Customer Service.

Familiarity with multiple web browsers, window navigation and instant messenger tools.

Experience with Windows Operating Systems and Microsoft Outlook.

Work in an environment where the temperature may vary.

Work in an environment where the noise level varies (personal protective equipment provided).

Stand, kneel, crouch, and/or stretch during shifts up to 12 hours long.

Carry, lift, push and pull up to 49 pounds.

Working from inside an Amazon Logistics (AMZL) delivery station.

Working a flexible, full time schedule (40+ hours per week).

Making quick and effective decisions on behalf of the customer.

Approaching problems logically and with good judgment to ensure the appropriate customer outcome.Consistently composing a grammatically correct, concise, and accurate written response to customers.Clearly understanding and responding appropriately to the issues that customers present.

Resolving issues and setting appropriate expectations with customers.

Upholding company values in working with every customer.

Empathizing with and prioritizing customer needs.

Communicating with customers directly by phone and by email.

The work is beyond fulfilling and delivering customer orders it's making sure we put smiles on customer's faces.Īs a Delivery Station Liaison, you will be responsible for: The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.Īs a Delivery Station Liaison, you will help improve the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. The schedule for this role will be provided upon offer.Įxcept as otherwise required by law, this role pays $20.20 per hour.Īt Amazon, our mission is to be Earth's most customer-centric company. The address for this location is: 580 Industrial Road, London, ON, Canada N5V 1V1

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